Cancellation & Refund Policy
Transparent terms for your peace of mind
Our Commitment
At Expedition Travel Agency, we strive to provide the best travel experiences in India. We understand that plans can change, and we have established a clear cancellation and refund policy to ensure fairness to our travelers and our local partners.
Return & Refund Policy Summary (Google Merchant Compliance)
| Cancellation / Return Window | 24 Hours prior to tour departure for 100% full refund on Day Tours; Up to 30 Days for multi-day tour packages. |
| Return Method | By customer contact via Email (agencyexpeditiontravel@gmail.com), WhatsApp/Phone (+91 8899491779), or website booking portal. |
| Restocking Fees | ₹0 / $0 USD (No Restocking Fee Charged) |
| Return Shipping / Return Label Fee | ₹0 / $0 USD (Free - Digital services and electronic tour vouchers) |
| Item Condition / Service State | Valid booking confirmation, unredeemed tour voucher, or timely written cancellation notice before travel date. |
| Refund Processing Timeline | 7 to 10 business days directly back to the original method of payment (Credit Card, UPI, PayPal, Bank Transfer). |
| Accepted Currencies | Indian Rupee (INR ₹), US Dollars (USD $), British Pounds (GBP £), Euros (EUR €). |
| Physical Business Address | Fatehabad Road, Agra, Uttar Pradesh - 282001, India. |
1. Standard Day Tours & Excursions
For all our Same-Day Tours and Local Excursions (e.g., Same Day Agra Tour, Jaipur Day Tour), we offer a very flexible cancellation policy:
- Full Refund: If cancelled at least 24 hours before the tour start time.
- No Refund: If cancelled less than 24 hours before the tour start time or in case of a no-show.
2. Multi-Day Tour Packages
For Multi-Day Tour Packages (including hotel stays, train/flight bookings, and longer itineraries like Rajasthan Tours), the following tiered cancellation charges apply:
| Time of Cancellation | Cancellation Charge |
|---|---|
| More than 30 days before departure | 10% of total tour cost (Admin & Booking Fee) |
| 15 to 29 days before departure | 25% of total tour cost |
| 7 to 14 days before departure | 50% of total tour cost |
| Less than 7 days before departure | 100% of total tour cost (No Refund) |
Refund Process
Once your cancellation request is approved, we will process your refund within 7 to 10 working days. The refund will be credited back to the original payment method used during booking (Credit Card, PayPal, or Bank Transfer).
Special Circumstances
In the rare event that Expedition Travel Agency must cancel a tour due to unforeseen circumstances (e.g., natural disasters, security alerts), we will offer you a choice between a full refund of all monies paid or an alternative tour of comparable value.
Need Assistance?
For cancellation requests or questions:
Email: agencyexpeditiontravel@gmail.com
Call: +91-8899491779
Office: Fatehabad Road, Agra - 282001, India
Expedition Assistant
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